Dear Costumer. Here you can find some of the most frequently questions that could help you in a better experience online. Please feel free to contact us for more informations.

Delivery time:

Upon order is made, we will ship in a 2/3 days time. The estimated delivery time will be from 10 to 20 days. This could differ from country to country. Please be patiente and contact us if you think something’s wrong.

Shipping countries:

Smart-MI will ship to all Europe, but due to brand shipper limitations a list of most comun countries is listed in this page. Please check if your country is in the list. However, if you can proceed with your order till the end, the shipping is supported, don’t worry.


Smart-MI will ship orders from Germany or Poland, with tracking. Shipping is free of charge in any order. Custom duty’s will apply only to Kugoo and Kukudel orders to the UK.

Tracking orders:

All orders have tracking number sended by email as the order is shipped. Please follow the tracking information and contact us if something’s wrong.

Payment methods:

Payment methods can vary from country to country, but clients can make payments with Credit or Debit card’s and others country especific. Please see payment banner in the buttom of the page.n